Project manage Customer Quality Resolutions cases and associated tasks
Design, implement, and execute customer communication strategy as it relates to Customer Care cases
Assign tasks and establish timelines with responsible team members for each customer care project
Design, implement, & execute weekly, monthly, quarterly metrics as requested
Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings
Design, implement and execute executive approval process for customer facing reports
Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation
Writes, reviews and approves other quality related documentation as needed
Active member of the New Product Development team ensuring defect-free launches
Participate in the FMEA and First Article Inspection as needed
Participate in the ISO 9001 compliance and certification and perform internal QMS audits
Participate and contribute to standardization of quality procedures with other Elo sites
Coordinate efforts with global Quality team members
Other tasks and duties as assigned by manager
At least 5 years related experience in Quality
At least 3 years experience working with suppliers and external customers
ASQ certification or Lean Six Sigma certification
Bachelor’s Degree in quality or engineering
Demonstrated communication skills (written and verbal)
Ability to interface successfully with cross-functional groups, both internal and external
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend, or walk for prolonged periods of time
Office work – primarily using phone and PC
Ability to travel domestically and internationally
Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.
We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.
ASPB does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, genetic information, marital status, sexual orientation, or military status, in any of its activities or operations. This includes not allowing job postings from organizations that exercise any type of preference, discrimination or bias based on these classes in their hiring practices. If you see a possible violation of this policy, please contact us at firstname.lastname@example.org so that we can investigate and respond appropriately.