Manager, Client Services, Gartner Inc., Fort Myers, FL. Lead a team of Service Delivery Associates to deliver on the mission of the Client Services Organization. Build and implement strategies to achieve key performance areas. Support Business Unit/Service line client engagement strategy, account retention, profitability, operational efficiency, and quality. Provide career planning and development for Client Service team supporting the Brazilian region. Manage Service Delivery Associates in a professional manner with a strong focus on individual success, career development, and overall employee satisfaction. Provide effective coaching and guidance regarding associate performance for Client Services team (in Portuguese). Work collaborati
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